If youre looking for a great keynote speaker to open your next meeting, tom probably belongs on your short list of possibilities. As one of the premier rare book sites on the internet, alibris has thousands of rare books, first editions, and signed books available. Inside the magic kingdom seven keys to disneys success. If you have not read this book, i definitely suggest it. Inside the magic kingdom seven keys to disneys success by tom connellan has brought the attention back to the magic of disneys almost fanatical attention to detail and how they provide for their customers. And disney is one of the best models there isespecially the magic kingdom. Inside the magic kingdom, by tom connellan, tells the story of disneys physical kingdoms. Its tied in part to toms wall street journal bestseller inside the magic kingdom which describes how disney creates exceptional customer experiences and how you can do the same. This book, inside the magic kingdom, by tom connellan, reveals seven lessons through a fictional meeting of people coming from all different walks of business, gathered at a seminar conducted onsite at disneys magic kingdom theme park. The seven keys to disneys success are from the mind of tom connellan. It truly displays disneys leadership, attention to detail, and extreme effortsuccess. Sustaining knock your socks off service edition 1 by tom. There are some very good ideas in there and some that disney probably actually uses. See the complete profile on linkedin and discover toms.
Inside the magic kingdom book by thomas k connellan, ph. Tracy morris illinois valley community college aacrao. Look over these five tomconnellanataglance points and see if they match what you want. The author of eight books and numerous articles, tom connellan has been quoted in leading publications such as u. Tom knows what its like to be on the firing line of business and this practical experience comes through in his books and keynotes. The companys remarkable success comes from its ability to keep customers coming back again and again. Connellan was born about 16401645 at cloonamahon, county sligo. They give you something to think about and a way to raise the bar in customer service. A new york times bestselling author, tom connellan is keynote speaker whose clients include fedex, marriott, neiman marcus, dell, sony, and home depot. Here he recreates a fictional visit to disneys magic kingdom to bring to life examples of the customer service concepts disney practices. Seven keys to disneys success by tom connellan is a great fiction book. This presentation is based upon toms next book the 1% solution tm.
See all books authored by tom connellan, including inside the magic kingdom. Inside the magic kingdom has 1 available editions to buy at half price books marketplace. Valuable team building lessons from inside the magic kingdom. Zemke and coauthor tom connellan set up an easytograsp framework of what it. Connellan was neither encouraged nor authorized by disney management to write this book, but he did attend a disney university seminar in lake buena vista, florida, to learn more about the disney approach. Seven keys to disney s success 9781885167231 by tom connellan and a great selection of similar new, used and collectible books available now at great prices. Based on hours of interviews and discussions with present and former disney employees, inside the magic kingdom discloses the secrets behind disneys. Tom connellan books list of books by author tom connellan. Seven keys to disney s success by tom connellan and a great selection of related books, art and collectibles available now at.
Seven keys to disneys success 9781885167231 by tom connellan and a great selection of similar new, used and collectible books available now at great prices. Selling power magazine labeled him one of seven tough talking and truth telling keynote speakers because he always delivers actionable ideas. Toms book, inside the magic kingdom provides the perfect vehicle for that integration. Here he recreates a fictional visit to disney s magic kingdom to bring to life examples of the customer service concepts disney practices. Thomas is famous for the words and music of molly macalpin, which is better known today as carolans dream. Because he works with other clients, he is able to illustrate points with examples from disney as well as other worldclass companies. Inside the magic kingdom mer disney employees, inside the magic kingdom discloses the secrets behind the theme parks success and explains why more than twothirds of its 30 million guests are repeat customers. A leading authority on the organizational changes necessary to create high performance customer retention, and service quality when companies like marriott, dell, and ge want to take performance to another level, they all turn to one man tom connellan. Look over these five tomconnellan ataglance points and see if they match what you want. Seven keys to disneys success by tom connellan and a great selection of related books, art and collectibles available now at. Toms unique approach reveals thoughtprovoking ideas to keep. Tom s unique approach reveals thoughtprovoking ideas to keep. One percent solution author tom connellan reveals foreheadslapping success tip become effective before you try to become efficient, says author and performance expert tom connellan.
It truly displays disney s leadership, attention to detail, and extreme effortsuccess. Tom connellan is the author of inside the magic kingdom 3. Based on interviews and discussions with present and former disney employees, this book discloses the secrets behind disneys success and explains why it has so many repeat customers. Participants sense tom s passion and enthusiasm right away. Both he and his brother, william connellan became harpers. Tom connellan knows what its like to be on the firing line of business during turbulent times and audiences connect with this practical experience.
View tom connellans profile on linkedin, the worlds largest professional community. It incorporates some of his research into olympic gold. Tom connellan this book is centered around a gang of five who spend a week at disney world park to learn how disney offers great customer service to millions of park visitors. Free shipping and pickup in store on eligible orders. Inside the magic kingdom by thomas k connellan, ph. This book, inside the magic kingdom, by tom connellan, reveals seven lessons through a fictional meeting of people coming from all different walks of business, gathered at a seminar conducted onsite at disney s magic kingdom theme park. Buy inside the magic kingdom by thomas k connellan, ph. Whether its an hourlong keynote or a daylong interactive session, toms unique combination of solid research and streetsmart business sense will make his appearance a meeting highlight. Its about several business folks who are sent to take a tour of disney to learn their keys to success. Thomas k connellan disney is recognized and admired around the world. Now hes doing it again with sustaining knock your socks off service telling how companies can successfully hang on to the efforts they started in the gold rush toward service quality. One of the best ways to do that is with a good business model. Gary sinise says you can never give enough, but you can always give a little bit.
Shop amongst our popular books, including 5, inside the magic kingdom, the 1% solution for work and life and more from tom connellan. Seven keys to disneys success rev edition 9781885167231 by tom connellan for up to 90% off at. Book awards book club selections books by author books by series coming soon. Tom connellan communicates the lessons using a business novel or story approach. When companies like marriott, dell, and ge want to take performance to another level, they all turn to one man tom connellan. Book summary inside the magic kingdom seven keys to disneys success by. Thomas connellan speaker, keynote, booking agent, bureau.